1. Introduction
RoofGenius AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully to understand our practices regarding your personal data.
2. Information We Collect
We collect information you provide directly to us, including:
- Account information (email address, password)
- Phone number (when you opt in to SMS communications)
- Payment information (processed securely through Stripe)
- Documents you upload (insurance estimates, measurements, policies)
- Usage data and analytics
- Communications with our support team
3. How We Use Your Information
- Provide, maintain, and improve our Service
- Process your documents and generate audit reports
- Process payments and manage your subscription
- Send technical notices, support messages, and SMS notifications (with your consent)
- Respond to your comments and questions
- Analyze usage patterns to improve user experience
4. SMS / Text Messaging Terms
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from RoofGenius AI. This includes messages for customer care, appointment reminders, order alerts, and account notifications.
- Messaging frequency may vary.
- Message and data rates may apply.
- To opt out at any time, text STOP.
- For assistance, text HELP or visit our website at roofgenius.ai.
We do not share your phone number or SMS opt-in data with third parties or affiliates for marketing purposes. Your phone number will only be used for the purposes described in this Privacy Policy.
5. Data Storage and Security
Your data is stored securely using industry-standard encryption. Documents you upload are processed by our AI systems and stored in secure cloud infrastructure. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. See our Security page for details.
6. Third-Party Services
- Stripe — for secure payment processing
- Cloud Infrastructure — for data storage and authentication
- AI Providers — for document analysis and processing
- Analytics — to understand how users interact with our Service
- SMS Providers — for delivering text message notifications
These third parties have their own privacy policies governing their use of your information.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by contacting us.
8. Your Rights
- Right to access your personal data
- Right to correct inaccurate data
- Right to delete your data
- Right to object to processing
- Right to data portability
- Right to withdraw consent
9. Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
10. Children's Privacy
Our Service is not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If we discover that a child under 18 has provided us with personal information, we will delete such information from our servers immediately.
11. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
12. Contact Us
Questions about this Privacy Policy? Contact us at support@roofgeniusai.com or call (732) 484-4848 ext. 101.